Consumer Education and Awareness

Background

It has been observed that the public has limited information on the activities of financial institutions. Majority do not know how to use the various financial services and some face the risk of losing their savings to financial rip-offs or getting trapped into financial obligations with financial institutions that they do not fully understand.

 

On the other hand, there are others who are not conversant with the benefits that come with using the services of the financial industry and need to be sensitized and educated on the opportunities available to them by the financial sector. Most often, due to the public lack of financial knowledge, they are sometimes misguided and/or exploited by unscrupulous individuals working in the banking industry. The challenge, most often for these victims, is where to get alternative redress, other than the formal court system.

 

Objective

This WINDOW/MENU is opened to assist the PUBLIC especially CONSUMERS of financial products and services achieve the following objectives:

a. Ensure that all customers’ complaints of licensed financial institutions are adequately reported to the CBL;

b. Promote confidence in the financial system;

c. Provide an avenue for consumers to get quick and easy redress in matters concerning financial institutions;

d. Ensure that customers of financial institutions are protected against unfair or unethical practices;

e. To enable customers make informed decisions or choices of financial products or services offered; and

f. Ensure those consumers are financially educated to know their rights.

 

Scope

The Public and customers who need to know the When, How and What to complain about

 

Consumer Helpdesk

 

1.   A Consumer can call the CPU on cell numbers; 231-776-746461 or 231-881-106706from 9AM to 4:00PM, Monday to Friday (except public holidays)

2.   Consumers can can email the CPU using this address; consumercomplaintdesk@cbl.org.lr where he/she will receive a prompt, indicating that his/her complaint has been received. However, for consumers whose queries are urgent, please call the hotline

3.   When a consumer contracts the CPU to make enquiries, provide information or discuss a regulatory matter, the CPU gives the consumer the opportunity to fully explain his/her query.  However, not all queries will be answered immediately by the Consumer hotline given the circumstances surrounding such query.

4.   If a If a consumer has a particular communication need- for example, disability, illness or other condition – the CPU will accommodate these where appropriate.

 

 

  1. Consumer Information
    Size: 136 KB | File Type: pdf
  2. Rights and Responsibilities of Consumers
    Size: 105 KB | File Type: pdf
  3. Consumer Helpdesk
    Size: 37 KB | File Type: pdf
  4. Complaint Filling Procedures
    Size: 49 KB | File Type: pdf
  5. Frequently Asked Questions (FAQs)
    Size: 117 KB | File Type: pdf